Refund Policy
Last updated: August 29, 2026
1. Free Trial
Every new workspace starts with a 14-day free trial, and no payment method is required to try the Service. You are only charged after you explicitly choose and purchase a plan, so there is no risk of an unwanted trial conversion charge.
2. 14-Day Money-Back Guarantee
If you are not satisfied with your first paid month, contact us within 14 days of the charge and we will issue a full refund — no questions asked. This guarantee applies once per customer to the initial subscription payment.
3. Cancellations
You can cancel anytime from Billing → Manage billing, or by contacting sales@eucbusinesspartners.com. When you cancel, your subscription remains active until the end of the current billing period, and you will not be charged again. We do not provide pro-rated refunds for partially used periods after the money-back guarantee window, though we may offer them at our discretion.
4. Plan Changes
Upgrades take effect immediately and are charged on a prorated basis. Downgrades take effect at the start of your next billing period, so you are never charged for capacity you already moved away from mid-cycle.
5. How Refunds Are Processed
Approved refunds are issued to the original payment method through our payment provider, Paddle, and typically appear within 5–10 business days depending on your bank.
6. Contact
Refund requests: sales@eucbusinesspartners.com. Please include the email address on your account so we can locate your subscription.